Why?

Why are Singaporeans so inflexible? Why do customer service personnels almost always have to "go by the book"? Can they not look at the bigger picture and in doing so, perhaps earn/keep one more happy customer?

I, definitely am not a happy camper today. Ordered a pair of size 37 Josie Ballerinas 2 days ago and when it finally arrived today (yes, finally. the delivery is another story altogether but let's leave that out for now) the sizing turned out to be too tight for me. Called customer service and was told they do not have an exchange policy. I'm like "Whaaaaat? Even if it's for the exact, same model of shoes? Just in a different size?" Further to that, I was advised to request for a refund, and then go online and re-order the same shoe in a different size. Sweet. They'll arrange a pick-up and then separately arrange for a delivery for my new shoes. WHY can they not do it at the same time? Like pick up shoes and then pass me the other one in the correct sizing, all within the same trip? BUT WHY? Seriously. People need to learn to be flexible.

So yes, I'm griping and whining about this. In the meantime, I've already gone online to re-order my size 38 (I would really just rather have gotten my refund and that's it. But I think the shoes jolly well deserve a second chance, although I wouldn't say the same thing about the online shop). I think there's lots to be improved on, Zalora. And while I'm at it... delivery was screwed the first time. I opted for delivery between 2-6PM. Your guy arrives at 915AM. I told him to come back in the afternoon between 2-6PM. He comes back at 215PM. I said I'll be back in 5min. He tells me he cannot wait and will call me back later in the afternoon; which he never did. I, had to call. He then tells me he will deliver it tomorrow morning @ 930AM. He decides to send the item back to HQ and indicate I had wanted re-delivery at 930PM the following day. I waited the whole morning for my shoes to arrive but they never did. Only to get a call at 11AM to clarify if I had wanted a 930PM delivery. Whaaaaaaaaat?

I can go on and on... but I've got better things to do in the meantime. So I guess this is goodbye, Zalora.